Refund & Return Policy

Our guarantee

If you’re not happy with your order, we’ll make it right. Returns are accepted within 30 days of delivery.

What can be returned

Items must be unopened and unused, in their original packaging. Because these are personal care products, we can’t accept returns on items that have been opened — for hygiene reasons.

Damaged or defective items

If your order arrives damaged, don’t ship it back. Send us a photo at icedscents@gmail.com within 7 days of delivery and we’ll refund you in full. No return needed.

Who pays for return shipping

We do. Once your return is approved, we’ll email you a prepaid USPS label — returning an item costs you nothing.

How to start a return

Email icedscents@gmail.com with your order number and which items you’d like to return. We’ll respond within 1 business day with a prepaid label and instructions.

Refunds

We issue refunds to your original payment method. We don’t offer exchanges or store credit.

Once your return reaches us, we’ll inspect it and process your refund within 3 business days. Depending on your bank, it can take another 5–10 business days for the money to appear on your statement.

Original shipping costs

The $4.90 shipping fee is non-refundable on returns, unless the return is due to damage or our error.

Cancellations

Orders can be cancelled before they ship. Email us as soon as possible — once a package is with USPS, we can’t recall it.

Questions? Write to us at icedscents@gmail.com. A real person reads it.